1. Receiving Customer Complaint & Feedback
• Collect problems: defective goods, short shipment, damaged package, specification mismatch, delivery delay
• Confirm order No. batch, quantity, photos/videos of issues from buyer
2.Problem Verification & Internal Check
• Check production record, packing list, shipping document, QC inspection report
• Communicate with factory--logistics to confirm responsibility side
2. Solution Quotation & Confirm with Client
Free replacement for next order
Partial money refund
Supplement missing goods separately
Discount on future orders--Wait buyer’s written confirmation on settlement plan
3. Execute Agreed Solution
• Reshipment: produce supplementary goods, arrange shipment, share tracking number
4. Follow-up Until Completion
• Track logistics of replacement goods
